How do I receive alerts when a new device is connecting ?
You can customize alerts in the security interface of your space. Simply enable "Alert me when a connection is detected from an unknown device.
This article has been automatically translated.
What can I do if I forget my password ?
To receive a new password from the login screen, click on "Forgot Password". You must enter a valid e-mail address on the page that appears. An e-mail containing a link to the password change page will be sent to you. You must set a new password.
This article has been automatically translated.
How can I disassociate a device in the security settings?
To unbundle a device, simply select it and click the "unbundle" button. The device will be instantly disconnected from SOS Photos. Once a device has been disassociated, you will no longer be able to access your data unless you reconnect again with your identifiers.
This article has been automatically translated.
Is it possible to know the list of my devices connected or not to SOS Photos?
The security section allows you to display this list in order to know, in real time, which devices are associated with the account. The "last connection" mention allows you to track for each device the last date of activity on the account from this device.
This article has been automatically translated.
How do I access the SOS Photos security settings?
The security screen can be accessed from the " settings button ". You can perform the following actions:
- Change your password
- Enable/Disable the reception of alerts when another unknown device accesses the interface
- Manage the list of devices that have access to the account and disassociate them
This article has been automatically translated.
Can my data be accessed by someone else?
Your data may not be used either by third parties or by Oodrive (Editor of the SOS Photos solution). No one other than you has access to it. Your data is also encrypted.
This article has been automatically translated.
My account has been locked after 5 failed login attempts. How can I retrieve my login credentials?
SOS Photos locks the account and then sends an email containing a link and useful instructions for resetting your password. You therefore need to check your messages and follow the steps shown to reset your password. Warning: For security reasons all your devices with open sessions will be disconnected.
Where is my SOS Photos data hosted?
Our data centers are all located in France and have the highest security levels available on the market.
What happens with my data if I don’t renew my license at the end of a year?
SOS Photos is a service that must be renewed every year. If, when your subscription expires, you do not want to renew: You will still have access to your data for 30 days after the end of your subscription to download all your data. At the end of these 30 days, your data will no longer be accessible and will be erased in full from our servers.